Recruitment and training of call centre agents, supervisors, team leaders, quality assurance consultants and managers. Services include screening of CV’s, telephonic interviews, face-to-face interviews, training, final assessment and placement.
Our outcomes based training modules allow seamless integration from classroom to the contact centre work environment. Our emphasis on one-on-one coaching (post training) by our trainers and quality assurance consultants fosters our culture of continuous learning and development.
We provide training across all aspects of inbound and outbound, soft skills, sales techniques, customer service, debt collection and back-office functions. Technical and process training is a key component of our training delivery.
Our customized training will cover the following key areas:-
- Skills Audits and business process analysis
- Custom development Sales Skills
- Custer of business processes
- Custom development of training material and curriculum
- Soft Skills
- Omer Service
- Debt collection
- Team Leader and Supervisor
- Quality Assurance Consultant
- Contact Centre Manager
- Systems training